Refund Policy

Last updated: April 3, 2025

Overview

At DudeDev, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for our digital products and services.

Digital Products

Due to the nature of digital products, all sales of digital products (software, plugins, themes, etc.) are considered final and non-refundable unless otherwise specified in the product description or required by law.

However, we understand that issues may arise. If you experience technical problems with our products that render them unusable, we will make reasonable efforts to resolve these issues. If we are unable to resolve the technical issues within 30 days of your purchase, you may be eligible for a refund.

Refund Eligibility

You may be eligible for a refund in the following circumstances:

• The product has critical bugs or technical issues that we are unable to resolve within 30 days.
• The product does not function as described in the product description.
• You have not downloaded, installed, or used the product (for digital products).
• You have not received the product or service you purchased.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@dudedev.com with your order number and details about your purchase.
2. Explain the reason for your refund request in detail.
3. Our team will review your request and respond within 5 business days.
4. If your refund is approved, it will be processed within 10 business days.

Refund Timeframe

Refund requests must be submitted within 30 days of the purchase date. Requests submitted after this period will not be considered unless there are exceptional circumstances.

Once a refund is approved, the amount will be credited back to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Non-Refundable Items

The following items are non-refundable:

• Products that have been customized or modified according to your specifications.
• Products where the license key has been activated or used.
• Services that have already been delivered or partially delivered.
• Products purchased more than 30 days ago.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: support@dudedev.com
Phone: +91-733-999-7300
Address: 123 Tech Street, Digital City, Brazil